FAQ


 

Do you sale genuine Honda and Kawasaki parts?

Yes, the parts listed on the parts microfiche are genuine HONDA and KAWASAKI parts

Do you have parts for older bikes and ATV's?

Yes, on bikes 15 years of age and older, we ask that you submit a parts request or call to check availability. We will do our best to locate the parts or find a substitute from an after-market company.

What for of payment do you accept?

We accept debit or credit cards as payment. We accept VISA, MASTERCARD,and DISCOVER.

When is my credit/debit card charged?

Your credit/debit card is not immediately charged for online orders. We double-check the availability of all parts ordered from the website before the card is charged. If all parts are available, we then process the card for the total amount. We process the charges to the card then because this allows us to know if the customer has the available funds or credit to make the purchase. This cuts down on stocking costs, therefore keeping our prices low. If the card is denied, we will contact you via e-mail or by phone to let you know.

Do you have all the parts I would need in-stock?

We do stock a large inventory of parts, but there are too many parts for us to stock them all. In some cases, we will need to order some of the parts you are requesting. 

How do I know if any parts are on back order or discounted?

We will contact you via e-mail or by phone as soon as we find out that you have any parts on back order or discontinued. There are occasions that a part may be temporarily on back order. To keep costs down and prices low, we ship all orders complete unless there will be a longer delay due to back orders.

How long does it take to receive my order?

In most instances, we receive ordered parts within a couple of days. We do our best to ship your completed order the same day as the parts were received. You should receive your order within 5-10 business days from the date the order was placed. Allow additional time for shipments to Alaska and Hawaii.

How will you ship my order?

99% of the orders placed are shipped through UPS. Large orders may be shipped via freight trucking service.



Do you ship parts to P.O. Box?

We prefer not to send orders through the postal service. We do not have a way to track these shipments. Therefore we will not be responsible for shipments sent through the postal service.